Local Business

Contact 811 Before you Dig. It’s Free!

If you plan to install a fence, plant a tree or dig for any reason, protect your family, neighbors, and the pipelines near you by following these important safety steps:

mark icon MARK OUT your proposed project area in white.
device icons CONTACT 811 Underground Service Alert (USA) at California811.org* or dial 811, to submit a location request at least two business days before digging, not including the date of notification. Check utility responses to your 811 ticket by visiting DigAlert.org* or USANorth.org*.
calendar illustration
WAIT TO DIG
 until we either mark our natural gas pipelines or you are advised that the area is clear.
shovel illustration USE ONLY HAND TOOLS within 24 inches on each side of marked utility line to carefully expose the exact locations of all lines.

A USA ticket is valid for 28 days. If work is to continue, the ticket must be updated prior to the end of 28 days.

Note: SoCalGas is responsible for marking natural gas pipelines up to the natural gas meter. To locate and mark customer-owned lines, which typically run from the meter to natural gas equipment, contact a qualified pipe-locating professional.

How to Recognize a Natural Gas Leak

eye illustration Look
If you see a damaged connection to a natural gas appliance, dirt/water blowing into the air, a dry patch of grass, fire or an explosion near a pipeline.
ear illustration Listen
If you hear unusual sounds like hissing or whistling.
nose illustration Smell
If you smell the distinctive odor1 of natural gas.

[1] Some persons may not be able to smell the odor because they have a diminished sense of smell due to a respiratory illness or another physical condition, olfactory fatigue (normal, temporary inability to distinguish an odor after prolonged exposure to it), or because the odor is being hidden by other odors present. In addition, certain pipeline and soil conditions can cause odor fade (the loss of odorant so that it is not detectable by smell).

If You Smell Natural Gas, Suspect A Leak, or Damage Has Occurred:

Immediately Evacuate the area.

Call SoCalGas at 1-800-427-2200 from a safe location.

Call 911 promptly, from a safe location, if there is damage resulting
in a natural gas leak that may endanger life, cause bodily harm or
property damage.

Don’t smoke, or light a match, candle or create any other flame.

Don’t turn electrical appliances or lights on or off, operate motorized
equipment or vehicles, or use any device that could cause a spark.

Don’t attempt to control the leak or repair a damaged pipe or meter.
Natural gas leaking from a plastic pipe can create static electricity that can ignite the natural gas.​

Report any pipeline damage by calling SoCalGas immediately at 1-800-427-2200. Even a slight gouge, scrape or dent to a pipeline may harm the integrity of the pipe or cause a dangerous leak in the future. For more safety and prevention information, visit socalgas.com/Safety.


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