The City of Fullerton is experiencing a high volume of calls and emails due to billing delays caused by implementing a new billing system. Please note the following important information regarding billing delays.

• All billing cycles have been delayed.
• As implementation progresses, utility bill delays are expected to decrease and the billing schedule will normalize.
• Bills due between May 27, 2024 and November 12, 2024 will not be penalized and assessed late charges.
• Certain billing cycles affected by delayed water meter readings will be afforded higher consumption ranges to mitigate the impact of meter reading delays.

If you would like to make a payment towards your utility bill over the phone and skip the hold queue:

• Utilize the new payment processing system to pay your utility bill with a virtual operator
• This service is free to use and available 24/7
• Please have your new customer ID and account number ready
• Dial 877-768-8795 to utilize this service

Please visit the City’s Utility Services page for the most up-to-date utility billing information. https://www.cityoffullerton.com/government/departments/administrative-services-finance/utility-services