Days Inn & Suites by Wyndham Fullerton, 333 E Imperial Hwy, Fullerton

A troubling situation is alleged to have occurred at the Days Inn & Suites by Wyndham in Fullerton, California, on October 8, 2025, when a guest in a wheelchair faced significant accessibility challenges during a critical moment. The incident involved a woman with disabilities who was preparing for heart surgery and has raised serious concerns about the hotel’s compliance with the Americans with Disabilities Act (ADA) and California’s Unruh Civil Rights Act.

The woman had booked a “handicap-friendly” two-bedroom, which the hotel confirmed would accommodate her wheelchair. However, upon arrival, it became clear that the bathroom was too narrow for her to access. According to Jean-Paul S. Afif, the son of the woman, the hotel’s manager acknowledged the oversight and moved her to Room 114, assuring her she could stay for the duration of her three-night booking at the original rate.

According to the son the situation worsened the following day when the manager demanded that she vacate the room, claiming it was needed for another guest who was willing to pay a higher rate. When she expressed her concerns about the lack of available rooms that could accommodate her wheelchair, the manager allegedly threatened to call the police. Additionally, while the woman was undergoing surgery, management attempted to remove her belongings from the room, which left her family in a state of turmoil.

According to the Fullerton Police Department Public Information Officer Kristy Wells, officers arrived to maintain peace, but stated that it was a civil matter for the two parties to resolve.

Legal experts note that this incident likely violates the ADA Title III, which prohibits discrimination against individuals with disabilities in public accommodations, as well as the Unruh Civil Rights Act, which secures equal access and accommodations for all individuals in California. Under the Unruh Act, plaintiffs can seek significant damages for violations, further escalating the case’s seriousness.

Afif alleges that in response to the situation, Wyndham Corporate has acknowledged the issue and reportedly tried to intervene twice. However, the independent hotel franchise refused to comply unless the guest paid a substantially higher rate—over $250 per night, compared to the original booking of approximately $80.

The family of the affected guest is now preparing formal complaints to several agencies, including the U.S. Department of Justice’s Civil Rights Division and the California Civil Rights Department. Their objective is not only to seek accountability but also to ensure that similar incidents do not occur in the future.

As the family awaits a response, they are demanding written assurances that they will not be evicted from Room 114, that no rate increase will be imposed on their original booking, and that Wyndham will conduct an internal investigation into ADA compliance at the property.